This article in The New Yorker has absolutely nothing that is obviously about communications, but it is one of the most fascinating pieces I have read in a long time. In a way, it is about communications though: the power of simple, straightforward – even obvious – communication.
“In the Keystone Initiative’s first eighteen months, the hospitals saved an estimated hundred and seventy-five million dollars in costs and more than fifteen hundred lives. The successes have been sustained for almost four years—all because of a stupid little checklist.”
Click here for the whole article by Atul Gawande.
